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CLIENT COMMITMENT

  • At Advanced Equipment, we work to provide services that are unmatched in the industry.
    Below is a brief example of our client commitment.

  • Sales

    • Customer inquiry

    • Within one day, our sales associate contacts the customer through e-mail and telephone.

    • Within one week, we follow up to confirm the customer's request on product specification and freezing requirement.

    • We discuss items such as freezer engineering, specifications, enhancement options, drawings and price.

    • Next, it goes to Project Management.

  • Preparing Accurate Layout Drawing By Our Professional Engineers

    • Within one week, according to the customer's request, prepare an accurate layout drawing.

    • Approval from customer on freezer model number and design requirements.

    • Project is discussed among the project engineer and sales for finalization on freezer design.

    • Project is assigned to individual project engineers, so there is clear communication between the client and our engineer.

    • Project is passed to a team of draftsmen for creating a construction drawing for manufacturing.

    • All drawings are done with AutoCAD and 3-D modeling.

    • All drawing are approved by a professional engineer (P.E.) before being sent for production.

  • Developing Plant Design Layout

    • The project engineer will submit fully detailed freezer dimensions, layouts, and utility requirements to the customer for the customer's plant design and layout.

    • The customer will provide feedback on their desired connection points for utilities.

  • Production Quality (Quality Control)

    • The production manager assesses the information and checks for mistakes or ideas to improve the quality of production as well as the manufacturing cost.

    • The project engineer constantly monitors and records the manufacturing quality, such as the design welding quality accuracy, and checks for mistakes throughout the entire process.

  • Customer Visits Factory

    • The project engineer informs the customer that the freezer is almost complete, and the customer can visit if necessary to see if any last-minute modifications are needed.

    • The customer may visit and verify construction.

  • Installation, Preparation And Testing

    • Advanced Equipment will verify that the customer's utilities are in place, ready for the freezer to be hooked up.

    • Advanced Equipment will send a list of materials needed from the customer during installation.

    • Advanced Equipment will work with the customer's schedule to determine the installation timeline.

    • After completion, there is the final testing and sign-off inspection of the freezer by a licensed professional engineer.

  • Arrange Shipping & Prepare Unloading

    • Tear down freezer modules at our facility for shipping wrapping.

    • Arrange shipping trucking with insurance to customer site.

    • Inspect shipping protection and tight downs before shipping out.

    • Inform customer of trucking and arrival schedules.

    • Prepare customer with unloading instructions and freezer moving in place arrangement.

    • Schedule for installer to assemble freezer at customer's site.

  • Inspection, assembly and start up

    • Engineer starts up freezer with calibration on belt speed and CIP process.

    • Hold instruction class with customer on freezer operation, safety, sanitation and maintenance.

    • Customer signs off freezer after installation and production.

  • Follow-up

    • Customer communications follow-up on freezer performance, calibration or problems.